Eurostar sent a £120 voucher instead of the £1,744 it owes me

I was stranded in Brussels after a power failure, but the promised refund for hotels, food and transport failed to arrive

Eurostar is refusing to honour expenses claims after a power failure in the tunnel stranded thousands of passengers last month.

Our party of four was stuck at Brussels station when all trains to and from London were cancelled for 24 hours. Eurostar staff told us to find a hotel and handed out leaflets promising that accommodation, food and transport costs would be refunded.